Your Agreement To Us
By placing an order on our website or by telephone you will be agreeing to our terms and conditions. By placing any order through our website or by telephone you also declare to us that you are over the age of 18 years. This is in line with UK contract Law. Please ensure that you fully read our terms and conditions before placing an order with us.
Order And Delivery Process
Please note our estimated delivery at point of purchase is 1-3 days (As
stated in green text against all products listed on the website) when
the order is
placed before 13.30 hrs. If placed after then it will follow on to the
next days schedule. Once the goods are dispatched we use two different
methods to get you your order dependent on weight, size and how much
you have paid for the delivery. These being a next day courier service
Via DPD (preferred)
or Royal Mail 24 which is not a guaranteed next day but usually takes
1-2 days. We aim to get all orders out as quickly as possible but if you
require a special service please call for assistance at which point
prices may vary.
Delivery is free for all orders with a value of £75.00 or more also on selected items, orders below this amount will be subject to a delivery charge depending on the weight of the product. All products are subject to availability.
Failure To Deliver Or Failure To Deliver On Time.
Direct Trade Supplies can accept no responsibility whatsoever for circumstances arising from the failure of the carrier to deliver goods or to deliver by an agreed time. Where it can be proved that the carrier was at fault, the only compensation that can be paid will be the costs of the carriage. Please phone and check if the goods are needed by a certain time. We also cannot accept responsbility for goods being delivered to the wrong location.
Goods Out Of Stock
We aim to hold sufficient stock of all our product lines offered on this website to meet client demand for next day delivery. However, if we are out of stock of any item, this will normally be pointed out to you on receipt of your order and special arrangements made to meet your requirements (i.e. dispatch direct to you from the manufacturer or refund in full). We do advise checking stock with us before ordering. Direct Trade Supplies reserve the right to cancel any transaction.
The Passing Of Risk
The risk in the goods shall pass to the customer on delivery.
You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. You may also order and make payment by phone.
Our Satisfaction Guarantee
We adopt a strict data protection policy at Direct Trade Supplies and ensure that your personal information is kept absolutely secure. We will not pass your information to anybody outside of our organisation unless required to do so by UK law. All personal information held about customers online is secured under our SSL certificate. There is a dedicated page on our website which will explain how we keep our customers personal details safe and secure. Please visit our Security Policy page for more information.
If you are unhappy or have any concerns whatsoever regarding your order or our service please don't hesitate to contact us on 01752 261211 alternatively you may wish to email us on firstname.lastname@example.org. We deal with each problem individually to ensure a prompt and efficient resolution.
Your Statutory Rights
The terms and conditions detailed above do not affect your statutory rights.