Your Agreement To Us
By placing an order on our website or by telephone you will be agreeing to our terms and conditions. By placing any order through our website or by telephone you also declare to us that you are over the age of 18 years. This is in line with UK contract Law. Please ensure that you fully read our terms and conditions before placing an order with us.
Order And Delivery Process
Orders placed before 2pm on Monday, Tuesday, Wednesday or Thursday will normally be dispatched for delivery the next day, orders placed after 2pm on Thursday and up until 2pm on Monday would normally be delivered on the following Tuesday. A Saturday delivery is possible but there is a delivery surcharge, please contact us for further details. We deliver throughout England, Wales and most parts of Scotland, if we are unable to deliver to your location for whatever reason we will contact you. It is essential that you give us the correct delivery address and postcode along with a contact telephone number so that we can ensure that the carrier can deliver your order on time and at the location requested. You may wish to choose an alternative delivery day or location, if so please ensure that someone is available to receive your delivery as we will not accept any liability for undelivered or damaged goods for which the carrier has been unable to obtain a signature confirming that delivery has taken place.
Delivery is free for all orders with a value of £75.00 or more also on selected items, orders below this amount will be subject to a delivery charge depending on the weight of the product. All products are subject to availability.
Failure To Deliver Or Failure To Deliver On Time.
Direct Trade Supplies can accept no responsibility whatsoever for circumstances arising from the failure of the carrier to deliver goods or to deliver by an agreed time. Where it can be proved that the carrier was at fault, the only compensation that can be paid will be the costs of the carriage. Please phone and check if the goods are needed by a certain time. We also cannot accept responsbility for goods being delivered to the wrong location.
Goods Out Of Stock
We aim to hold sufficient stock of all our product lines offered on this website to meet client demand for next day delivery. However, if we are out of stock of any item, this will normally be pointed out to you on receipt of your order and special arrangements made to meet your requirements (i.e. dispatch direct to you from the manufacturer or refund in full). We do advise checking stock with us before ordering. Direct Trade Supplies reserve the right to cancel any transaction.
The Passing Of Risk
The risk in the goods shall pass to the customer on delivery.
You may pay for the items which you order online with most major credit cards and debit cards using our secure online checkout. You may also order and make payment by phone.
Our Satisfaction Guarantee
We adopt a strict data protection policy at Direct Trade Supplies and ensure that your personal information is kept absolutely secure. We will not pass your information to anybody outside of our organisation unless required to do so by UK law. All personal information held about customers online is secured under our SSL certificate. There is a dedicated page on our website which will explain how we keep our customers personal details safe and secure. Please visit our Security Policy page for more information.
If you are unhappy or have any concerns whatsoever regarding your order or our service please don't hesitate to contact us on 01752 261211 alternatively you may wish to email us on firstname.lastname@example.org. We deal with each problem individually to ensure a prompt and efficient resolution.
Your Statutory Rights
The terms and conditions detailed above do not affect your statutory rights.